The Leeds and Yorkshire Trust financed by the NHS, approached Roller to develop an iOS and Android app which could save patients’ lives. The client needed a bespoke self-management platform for those suffering from eating disorders. Additionally, a web-based dashboard for clinicians so that they could monitor the health of their patients, establishing a positive feedback loop.
Both iOS and Android versions were built natively. The iOS app was built using Swift, at a time when it was relatively new and many developers were sticking with Objective-C development.
The UX design behind Upbeat was heavily user-led. Meaning that we conducted frequent user-testing in Leeds. We established the easiest and most intuitive journey through the app with the aid of user feedback. As the app’s main function was to serve as crisis response to patients with an eating disorder, the user journey had to be reduced to the least possible steps. We furthered our knowledge by discovering what physicians thought would be the most practical solution for their patients when they are in crisis.
We conducted a number of co-production sessions with end-users during the initial design stage and during the post-development stage. This meant that user input was valued and implemented from the get-go, resulting in an app that best serves the users.