The Leeds and Yorkshire Trust, financed by the NHS, required a bespoke self-management platform for patients suffering from eating disorders. This platform would consist of an iOS and Android mobile app for patients, both built natively, and a corresponding web-based dashboard for clinicians to allow them to monitor the health of their patients.
Our aim for the app was to utilise mobile technology to increase the number of patient-clinician touchpoints, create a positive feedback loop, and improve overall patient outcomes. As the main function of the app was to serve as a crisis response to patients with an eating disorder, the user journey had to be reduced to a minimal amount of steps.
User input is highly valued and implemented from our initial meetings. For UpBeat, we conducted a number of co-production sessions with the end-users during the initial design stage and post-development stage. Both patients and doctors contributed to the workshops, adding their thoughts on what would be the most useful and practical. This gave us a deeper understanding of the target user, which enabled us to to establish the easiest and most intuitive journey through the app.